Customer Success Manager, Credit Cards | Bankrate

Location: United States; remote or hybrid candidates accepted, with an East Coast preference. Hybrid work is centered around offices in New York, NY or the Charlotte area. Must be able to work Eastern Standard Time hours.

Salary: $95,000–$125,000 total cash compensation per year, depending on location, experience, and qualifications.

Company

Bankrate, part of hirify.global, provides data, technology, and market coverage that help consumers compare financial products and make informed decisions.

What you will do

• Build and deepen relationships with credit card issuer customers and align strategies with their business goals.
• Manage a portfolio of customer relationships and ensure measurable performance outcomes.
• Analyze approval rates, volume, spend, retention, and other card program metrics using Excel and visualization tools.
• Develop evidence-based recommendations, customer reviews, playbooks, frameworks, and best practices.
• Automate routine tasks and build scalable customer success operations.
• Collaborate with finance, analytics, marketing, and product teams to identify growth opportunities.

Requirements

• 2–3 years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting.
• Strong analytical skills and comfort with Excel or Sheets and data visualization tools such as Looker or Tableau.
• Experience using CRM tools to automate workflows and scale operations.
• Ability to manage customer relationships through performance analysis and outcome-based decision-making.
• Strong communication skills, including the ability to simplify complex information and explain data-driven insights.
• Ability to work Eastern Standard Time hours.

Nice to have

• Experience in financial services, banking, fintech, credit cards, or Banking-as-a-Service.
• Entrepreneurial mindset and comfort navigating ambiguity and building structure from scratch.

Culture & Benefits

• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability insurance.
• Flexible spending accounts, holiday pay, and a 401(k) with company match.
• Employee assistance program and paid parental bonding benefit.
• Flexible paid time off, with 20 days annually for full-time employees and 25 days after five years of service.

Hiring process

• Expect live conversations with hirify.global teammates before an offer is made.