Enterprise Account Manager (AI)

TL;DR

Enterprise Account Manager (AI): Driving retention and expansion for customers using hirify.global's AI-powered software creation platform with an accent on maximizing customer value and ensuring high satisfaction. Focus on leading onboarding programs, guiding through evolving features, and executing renewal processes for sustainable revenue growth.

Location: Hybrid in Foster City, CA, with an in-office requirement of Monday, Wednesday, and Friday.

Salary: $140,000–$240,000

Company

hirify.global is an agentic software creation platform enabling anyone to build applications using natural language, democratizing software development with AI-powered tools.

What you will do

• Serve as primary relationship owner for assigned customer portfolio, ensuring high satisfaction and retention.
• Champion customer success by helping businesses realize the transformative potential of AI-powered software creation.
• Lead onboarding programs that accelerate customer time-to-value and platform adoption.
• Guide customers through hirify.global's rapidly evolving feature set, including autonomous capabilities and automation tools.
• Execute renewal processes with a focus on expansion and long-term partnership development.
• Gather and communicate valuable customer feedback, championing their interests within hirify.global.

Requirements

• 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven track record of meeting or exceeding renewal and expansion revenue targets.
• Proficiency in using CRM systems (e.g., Hubspot) and customer success tools.
• Ability to quickly learn and articulate the value of new technologies, particularly AI and automation.
• Strong problem-solving skills and consultative approach to customer challenges.
• Work from Foster City, CA office required Monday, Wednesday, and Friday.

Nice to have

• Experience at an early-stage startup or in developer tools.
• Background in customer success at companies serving technical or semi-technical user bases.
• Degree in Computer Science, Engineering, Business, or a related field.

Culture & Benefits

• Competitive Salary & Equity with a 401(k) Program.
• Health, Dental, Vision and Life Insurance, plus Short Term and Long Term Disability.
• Paid Parental, Medical, and Caregiver Leave.
• Flexible Time Off (FTO) + Holidays.
• Autonomous Work Environment with In Office Set-Up Reimbursement and Commuter Benefits.
• Monthly Wellness Stipend and Quarterly Team Gatherings.