Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Driving customer retention and commercial growth for a portfolio of US customers within an intelligent procurement platform with an accent on renewal cycles and C-suite relationship management. Focus on identifying revenue expansion opportunities, leading ROI-driven discussions, and optimizing net retention.

Location: Hybrid in New York City, USA. Must be legally authorized to work in the United States.

Company

hirify.global is an AI-powered Intelligent Procurement Platform that helps companies optimize their technology spend and scale faster.

What you will do

• Manage the end-to-end renewal cycle to ensure timely and successful contract extensions.
• Build value-led relationships with C-suite stakeholders to drive long-term retention and growth.
• Identify and execute upsell and expansion opportunities across a diverse US portfolio.
• Lead strategic account reviews and ROI-driven discussions to articulate the financial impact delivered.
• Collaborate with Procurement, Product, and Solutions teams to craft compelling commercial proposals.
• Forecast renewal pipelines and report on key retention metrics to ensure visibility and accountability.

Requirements

• 5+ years of experience in revenue-responsible roles such as Account Management or Customer Success.
• Proven track record of meeting or exceeding renewal and retention targets.
• Experience negotiating and influencing C-suite stakeholders across multiple functions.
• Must be legally authorized to work in the United States.
• Excellent English communication skills.

Nice to have

• Proficiency in Spanish.
• Entrepreneurial mindset and experience building playbooks in fast-paced environments.

Culture & Benefits

• High-growth environment (#2 on the Sunday Times Tech 100 list).
• Opportunity to make an outsized impact in a Series C startup.
• Collaborative culture working with exceptional and highly motivated people.
• Fast-paced and entrepreneurial work atmosphere.