Customer Service Specialist

TL;DR

Customer Service Specialist (FinTech): Guide applicants through the loan approval process and support customers across the full loan life cycle with an accent on phone-and-computer multitasking, accurate customer record updates, and compliance with regulatory requirements. Focus on evaluating financial documents, moving applications to final states, and converting pending loan applications into customers while maintaining quality and responsiveness.

Location: Spring Grove, IL (Hybrid: in-office Tue–Thu; remote flexibility on Mon & Fri). Work week: Monday–Friday 8:00 am–5:00 pm. Must live within 25 miles of 60081 zip code.

Salary: $20.00/hour (bonus may be available; full-time employees eligible for benefits).

Company

hirify.global provides digital banking and lending products through CreditNinja and NinjaCard, and customer-understanding services via NinjaEdge.

What you will do

• Handle customer and prospective-customer inquiries via phone, email, and chat.
• Manage inbound and outbound support requests and move loan applications through each stage to final status.
• Maintain meticulous, accurate customer records for every action and interaction.
• Review and evaluate clients’ financial documents and research financial history.
• Contact pending loan applications to help convert them into customers and provide assistance as needed.
• Follow compliance policies, procedures, and regulatory guidelines while meeting quality and responsiveness standards.

Requirements

• Must live within 25 miles of 60081 zip code.
• 18+ years of age; credit and criminal background check required.
• Excellent written and verbal communication skills; strong customer-centric approach.
• Ability to multitask on the phone and computer simultaneously; strong attention to detail.
• Associate’s degree OR 3+ years of customer service experience.
• Must be able to work flexible shifts (no weekends) and sit/stand up to 8 hours wearing a headset.

Nice to have

• Bilingual (English/Spanish).
• Prior call-center experience.
• Experience in FinTech/financial services with a focus on technology.
• Knowledge of Google Suite, Microsoft Office, JIRA, and Slack; experience working in a remote environment.

Culture & Benefits

• Hybrid schedule: in-office Tue–Thu with remote flexibility on Mon & Fri; training includes in-office attendance for about four months.
• Monthly bonuses based on performance and attendance after training.
• Work-from-home opportunity available based on performance.
• Full-time benefits: Medical, Dental, Vision, Life, 401K, PTO, and Wellness Credits; casual dress policy.
• Employee recognition and rewards program.

Hiring process

• Background checks (credit and criminal) and eligibility screening based on location and age requirements.
• Interviews and/or in-person meetings during training and onboarding.