Correspondent (Insurance)

TL;DR

Correspondent (Insurance): Preparing and managing member and provider correspondence related to insurance products, claims, and services with an accent on policy interpretation and regulatory compliance. Focus on processing complex written communications, collaborating with internal stakeholders, and providing backup support to the customer service team.

Location: Remote (USA)

Company

hirify.global is a health insurance provider dedicated to supporting members and fostering a culture of continuous learning and innovation.

What you will do

• Prepare and respond to member and provider correspondence regarding insurance products, claims, and accounts.
• Explain complex policies, laws, and regulations clearly in written communications.
• Modify and maintain correspondence templates to ensure accuracy and compliance.
• Process incoming and outgoing letters and emails efficiently.
• Collaborate with internal teams to gather necessary information for correspondence.
• Provide backup support to the Customer Service team by answering calls as needed.

Requirements

• Must be based in the USA
• High School Diploma or equivalent.
• 1 year of experience with insurance systems such as FACETS.
• 1 year of experience in customer service or claims processing.
• Proficiency in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.
• Strong oral and written communication skills with the ability to explain policies clearly.

Culture & Benefits

• Remote work environment within a collaborative and supportive team.
• Standard Monday-Friday schedule (8AM-5PM EST).
• Commitment to employee growth, creativity, and continuous learning.
• Inclusive workplace culture with strong EEO policies.