Customer Success Manager (SLED)

TL;DR

Customer Success Manager (SLED): Managing and growing state, local government, and education accounts with an accent on product adoption, account retention, and public sector procurement. Focus on driving cross-sell and up-sell opportunities, navigating complex government budget cycles, and aligning IT solutions with cybersecurity mandates.

Location: Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, autonomous patching, and backup for nearly 40,000 customers worldwide.

What you will do

• Manage a portfolio of SLED clients to identify expansion opportunities and support evolving IT needs.
• Act as a trusted advisor to government IT leaders on budget constraints and regulatory compliance.
• Execute cross-sell and up-sell strategies for RMM, endpoint management, and cybersecurity solutions.
• Navigate government procurement, RFPs, and cooperative purchasing agreements.
• Utilize Salesforce for revenue forecasting and managing customer engagement.
• Track SLED technology trends and funding sources to position the company as a strategic partner.

Requirements

• Proven track record of selling IT solutions to state, local governments, or education institutions.
• Deep understanding of government procurement processes, budget cycles, and compliance.
• Strong experience in consultative selling and relationship management with public sector leaders.
• Proficiency in Salesforce and CRM best practices.
• Not eligible for Visa sponsorship.

Culture & Benefits

• Hybrid remote work environment with flexibility.
• Comprehensive medical, dental, and vision insurance.
• Financial future support with a 401(k) plan.
• Unlimited PTO for better work-life balance.
• Opportunities for professional growth and advancement.