L2 - Microsoft 365 Operations & Support Specialist With French (Microsoft 365)

TL;DR

L2 - Microsoft 365 Operations & Support Specialist (Microsoft 365): Technical escalation point for the enterprise Collaboration ecosystem, resolving complex incidents and administering the M365 tenant with an accent on Teams, Exchange, SharePoint, and OneDrive administration. Focus on root-cause analysis, durable fixes, and Entra ID access control management.

Location: Hybrid in Wroclaw, Poland

Company

hirify.global is a leading global infrastructure services provider that runs and reimagines mission-critical technology systems for the world's biggest businesses.

What you will do

• Act as the Tier-3/SME technical escalation point for the enterprise Collaboration ecosystem.
• Resolve major and complex incidents and drive root-cause analysis to implement durable fixes.
• Administer the Microsoft 365 tenant and platform configuration to ensure security and compliance.
• Manage Entra ID access controls, including users, groups, licenses, and RBAC.
• Execute standard changes and operational tasks utilizing PowerShell and scripting.
• Operate within an ITIL-aligned operational model to ensure consistent service quality.

Requirements

• 1–5 years of experience in Microsoft 365 collaboration or platform administration/support.
• Intermediate administration skills for Teams, SharePoint, OneDrive, and Exchange Online.
• Operational experience with Entra ID (users, groups, licenses, RBAC) and awareness of Conditional Access.
• Basic proficiency in PowerShell and scripting for operational tasks.
• French: B2 minimum proficiency required.
• English: Professional working proficiency required.
• Must be based in or able to work from Wroclaw, Poland.

Nice to have

• MS-102 (Microsoft 365 Administrator) certification.
• SC-300 (Identity and Access Administrator) certification.
• MS-700 (Teams Administrator) certification.
• ITIL v4 Foundation certification.

Culture & Benefits

• Hybrid-friendly work environment supporting overall well-being.
• Comprehensive "Be Well" programs focusing on financial, mental, physical, and social health.
• Access to cutting-edge learning and certifications from Microsoft, Google, and Amazon.
• Personalized development goals and a culture of continuous feedback.
• Inclusive environment emphasizing empathy, kinship, and shared success.