CX Account Manager (SaaS)

TL;DR

CX Account Manager (SaaS): Managing a portfolio of small accounts to drive satisfaction and retention with an accent on upselling and cross-selling. Focus on developing personalized sales strategies, promoting new product features, and maintaining long-term client relationships.

Location: Barcelona, Spain

Salary: €23,000 – €33,000

Company

Leading AI Business Management Software that centralizes workflows across HR, Finance, Talent, Operations, and IT.

What you will do

• Manage a portfolio of 200-300 small accounts, creating personalized strategies for satisfaction and retention.
• Drive sales growth through proactive cross-selling, up-selling, and churn management.
• Provide personalized after-sales support and proactive communication to clients.
• Educate clients on new product features and align them with specific use cases.
• Act as the primary link between customers and internal teams to provide product feedback.
• Conduct regular video meetings to demonstrate updates and strengthen relationships.

Requirements

• Proficiency in Spanish and fluency in English.
• Strong verbal and written communication skills.
• Experience in customer-focused support or satisfaction roles.
• Ability to identify upselling and cross-selling opportunities.
• Ability to analyze client needs and provide tailored solutions.
• Must be based in Barcelona, Spain.

Culture & Benefits

• High-growth, multicultural and friendly environment.
• Health and wellness perks via Wellhub (gyms, pools, outdoor classes).
• Expense savings with Cobee.
• Language classes.
• Office perks including breakfast, organic fruit, and a pet-friendly environment.
• Food discounts with Nora.