Senior Director, Customer Marketing, Customer Advocacy, & Community (Cybersecurity)

TL;DR

Senior Director, Customer Marketing, Customer Advocacy, & Community (Cybersecurity): Building and running a full 360° customer marketing program including advocacy, community, and lifecycle marketing with an accent on driving net revenue retention, expansion, and pipeline. Focus on establishing a Customer Advisory Board, launching a branded customer community, and designing data-driven lifecycle campaigns for the Fortune 1000.

Location: Remote (US)

Compensation: $275,000–$325,000

Company

Cyera provides AI trust infrastructure for the Fortune 1000, helping enterprises adopt AI securely by finding and securing data with high precision.

What you will do

• Build a scalable advocacy engine to recruit and manage customer champions for case studies, testimonials, and speaking opportunities.
• Launch and grow a branded customer community to facilitate peer-to-peer exchange and route product feedback to the roadmap.
• Design and operate always-on lifecycle campaigns across onboarding, adoption, expansion, and renewal.
• Establish and manage the Customer Advisory Board (CAB) and a dedicated CXO community (CISO, CIO, CDO, CAIO).
• Plan and deliver high-impact customer experiences, such as user groups and regional customer days.
• Hire and coach a high-performing customer marketing team and align initiatives with company-wide priorities.

Requirements

• 10-15+ years of B2B marketing experience, with 10+ years specifically leading customer marketing, advocacy, or community programs.
• Proven track record of building and scaling advocacy and community programs from the ground up in high-growth SaaS or cybersecurity.
• Experience operating executive programs (e.g., CAB) and direct engagement with senior buyers like CISOs and CIOs.
• People leadership experience with a history of hiring, coaching, and growing professional teams.
• Strong cross-functional influence with Sales, Customer Success, and Product teams.
• Must be based in the United States.

Nice to have

• Security industry experience and familiarity with technical, security-minded buyers.

Culture & Benefits

• Remote work flexibility with office setup reimbursement.
• Unlimited PTO, paid holidays, and sick time.
• Comprehensive health, vision, and dental insurance.
• Life, short-term, and long-term disability insurance.
• Competitive salary and total compensation package.