Global Key Account Manager (Retail)

TL;DR

Global Key Account Manager (Retail): Developing strategic partnerships and driving revenue growth for global retail clients with an accent on complex solution-based sales and cross-border collaboration. Focus on negotiating Global Master Agreements, managing senior-level stakeholder relationships, and ensuring the successful delivery of multi-service programs across the international hirify.global network.

Location: Hybrid role based in Brussels, Belgium.

Company

hirify.global is the world's leading testing, inspection, and certification company, recognized as the global benchmark for sustainability, quality, and integrity.

What you will do

• Develop and implement global key account development plans to match client needs with hirify.global capabilities.
• Act as the primary liaison for client management teams at Director and VP levels.
• Identify and secure new revenue opportunities through upsell and cross-sell strategies.
• Manage the implementation of complex, client-specific projects on a global scale.
• Coordinate with global technical teams to ensure optimal execution and technical support.
• Mitigate risks and resolve client complaints through proactive escalation and remediation processes.

Requirements

• Minimum 5 years of experience in B2B sales, business development, or commercial roles within solution-based environments.
• Proven hunter sales background with success in new business acquisition and long-term relationship management.
• Experience negotiating Global Master Agreements or Global Frame Agreements.
• Ability to lead global business development strategies and coordinate across international regions.
• Fluent English required; additional European languages are a strong advantage.
• Established professional network within retailers or consumer brands in Europe is preferred.

Culture & Benefits

• Work in a stable, global environment with a world leader in the TIC industry.
• Access to the hirify.global University and Campus for continuous professional learning.
• Multinational team environment with colleagues from across the globe.
• Hybrid working model for improved flexibility.
• Comprehensive benefits platform.