Senior Enterprise Account Manager (SaaS)

TL;DR

Senior Enterprise Account Manager (SaaS): Building and strengthening strategic relationships with enterprise customers across North America with an accent on revenue growth, renewals, and expansion. Focus on developing strategic account plans, managing C-level stakeholders, and driving value-driven consultative upsells.

Location: Hybrid: Must be based in and able to work on-site at the New York City office (Soho) twice a week

Salary: $215,000 - $250,000 OTE

Company

A brand platform that transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns.

What you will do

• Own expansion and renewal targets with a focus on upsells and cross-sells.
• Manage a portfolio of enterprise customers across the US to drive revenue growth and retention.
• Develop strategic account plans aligning customer priorities with platform capabilities and business objectives.
• Build and maintain strong relationships with key stakeholders, from operational users to C-level executives.
• Negotiate contracts with a focus on long-term partnership health and sustainable growth.
• Collaborate with Customer Success, Sales, Marketing, and Product teams to influence the roadmap and improve customer experience.

Requirements

• 6+ years of B2B SaaS experience in enterprise account management or sales.
• Proven track record of managing and expanding complex customer relationships within the US market.
• Ability to work on-site in New York City (Soho) twice a week.
• Experience building trust-based relationships with VP- and C-level decision-makers.
• Strategic thinking combined with strong commercial acumen.

Culture & Benefits

• Medical, dental, and vision coverage with fully company-paid plan options.
• 401k with 5% matching.
• Minimum of 25 days of PTO per year, plus paid educational and wellbeing days.
• Workation: Ability to work from inspiring locations worldwide for 45 days annually.
• Home office setup budget and weekly free office lunch.
• Wellbeing, learning and development, and commuter allowances.

Hiring process

• Initial meeting with a Talent Partner to discuss experience and explore mutual fit.