Small Claims File Handler (Legal)

TL;DR

Small Claims File Handler (Legal): Managing a portfolio of litigated small claims track files with an accent on quantum and liability cases. Focus on utilizing telephone negotiation techniques, analyzing evidence for case strategy, and drafting professional court documents.

Location: Hybrid (Bolton, UK). Must be based in Bolton or within commuting distance to work 1 day per week in the office.

Company

A leading provider of legal and claims solutions to insurers and businesses, utilizing proprietary AI technology to optimize the claims handling process.

What you will do

• Manage a caseload of Small Claims Track cases, ensuring all Court deadlines are strictly met.
• Analyze available evidence to create initial case strategies regarding liability and quantum.
• Conduct telephone negotiations with clients, defendants, and solicitors to reach efficient settlements.
• Draft witness statements, court documents, and proof evidence.
• Brief and liaise with Counsel throughout the litigation process.
• Maintain accurate records within case management, billing, and information systems.

Requirements

• Established experience in law through professional practice or further education.
• File handling experience within a law practice or insurer.
• Good understanding of the Highway Code and basic Road Traffic Act principles.
• Basic knowledge of the Court Practice Rules.
• Excellent written and verbal communication skills for professional correspondence.
• Ability to plan and prioritize workloads in a process-driven environment.

Culture & Benefits

• 25 days holiday per year, with the option to buy or sell 3 days.
• Comprehensive health support including a Cash Plan and 24/7 online GP (WeCare).
• Pension contribution (5% Employee / 3% Employer).
• Death In Service benefit after one year of service.
• Employee schemes: Cycle to Work, Tech Scheme, and Season Ticket Loan.
• Access to online discount sites and Gourmet Society membership.

Hiring process

• Initial application and CV review followed by a phone call.
• Two-stage interview process.
• Final offer and onboarding.