Care Plan Specialist (Healthcare)

Location: Remote within the Philippines; work schedule aligned with PST, 9:00 AM–6:00 PM Monday–Friday, with flexibility for urgent patient inquiries.

Salary: $1,200–$1,400 USD per month, based on experience.

Company

hirify.global connects experienced candidates from around the world with startups and healthcare clients in the US and EU.

What you will do

• Conduct patient intake and guide patients through their treatment journey.
• Transcribe physician explanations, diagnoses, and treatment plans accurately.
• Build and maintain personalized patient care plans and compliant medical records.
• Conduct post-appointment follow-ups and coordinate ongoing patient support.
• Handle insurance documentation, prior authorizations, billing, and claims inquiries.
• Coordinate with US-based medical and administrative teams using digital collaboration tools.

Requirements

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management.
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation.
• Experience with medical transcription and personalized patient care plans.
• Experience handling insurance documentation, prior authorizations, and billing or claims inquiries.
• Proficiency with Google Workspace, Slack, and Zoom.
• C1+ English proficiency under CEFR is required for direct patient communication and coordination with US-based teams.

Nice to have

• Pharmacy background or familiarity with medication management.
• Hands-on experience with EMR or EHR systems.
• Experience collecting and analyzing patient feedback.
• Familiarity with Zendesk, Dialpad, Front, Intercom, or Airtable.

Culture & Benefits

• Fully remote work within the Philippines.
• HMO coverage after three months for full-time Philippines-based employees.
• Paid time off according to company policy.
• Direct mentorship from international industry experts.
• Ongoing learning and development resources.
• Team incentives for maintaining CRM hygiene and submitting reports on time.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview followed by a client interview.
• Job offer and client onboarding.