Care Plan Specialist (Healthcare)

TL;DR

Care Plan Specialist (Healthcare): Managing patient care plans and guiding patients through treatment journeys for a US healthcare provider specializing in chronic headaches and migraines with an accent on patient navigation and medical documentation. Focus on transcribing physician diagnoses, coordinating insurance prior authorizations, and maintaining compliant medical records.

Location: Remote (Must be based in the Philippines)

Salary: $1,200 – $1,400 USD/month

Company

A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines.

What you will do

• Conduct patient intake and transcribe physician diagnoses and treatment plans.
• Build and maintain personalized care plans and medical records.
• Run post-appointment follow-ups to ensure a seamless patient experience.
• Coordinate insurance documentation, prior authorizations, and billing inquiries.
• Collaborate with US-based medical and administrative teams to optimize patient care.

Requirements

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management.
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation.
• Proven experience in medical transcription and maintaining compliant medical records.
• Experience handling insurance documentation and prior authorizations.
• Proficiency with Google Workspace, Slack, and Zoom.
• English: C1+ proficiency required for direct patient communication and coordination.

Nice to have

• Pharmacy background or familiarity with medication management.
• Hands-on experience with EMR/EHR systems.
• Experience collecting and analyzing patient feedback.
• Familiarity with Zendesk, Dialpad, Front, Intercom, or Airtable.

Culture & Benefits

• Fully remote work from anywhere within the Philippines.
• HMO health coverage for full-time employees after 3 months.
• Generous PTO in accordance with company policy.
• Direct mentorship from international industry experts and professional growth resources.
• Recognition and incentives for maintaining CRM hygiene and on-time reporting.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview and client interview.
• Job offer and onboarding.