Office Manager

TL;DR

Office Manager (Administration): Managing day-to-day operations, facilities, and Health and Safety for the London office with an accent on team leadership and operational efficiency. Focus on coordinating facilities maintenance, overseeing the Home Team, and integrating AI tools into workplace workflows.

Location: Onsite in London, United Kingdom

Company

Specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for global brands.

What you will do

• Oversee the day-to-day running of the London office, managing meeting rooms, acoustic booths, and workplace supplies.
• Lead and develop a team of five, including receptionists, front of house assistants, and security staff.
• Liaise with landlords and contractors to ensure all planned preventative maintenance and facilities records are up to date.
• Act as the Health and Safety representative and qualified First Aider for the office.
• Manage budgets, raise purchase orders, and track supplier spend against agreed limits.
• Implement Gen AI tools and agentic workflows to improve operational efficiency and administrative reporting.

Requirements

• Proven experience in office or facilities management within a professional, client-facing environment.
• Track record of leading a small team, including managing rotas and performance reviews.
• Experience acting as a Health and Safety representative and managing compliance documentation.
• Advanced MS Office skills and the ability to quickly adopt new software and AI tools.
• Must be based in London, United Kingdom

Nice to have

• Experience working within a creative, media, or marketing agency.
• Familiarity with sustainability reporting, green policy frameworks, and ISO certifications.
• Experience managing overnight security rotas alongside daytime operations.

Culture & Benefits

• Values-driven environment focusing on ambition, imagination, and inspirational work.
• Commitment to being actively pro-inclusive and anti-racist across the community.
• Focus on continuous learning and exceeding expectations.
• Strong commitment to sustainability with science-based emissions reduction targets.