1 месяц назад
Technical Account Manager (Legal AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Account Manager (Legal AI): Manage and maintain the technical health of strategic legal AI client accounts, leading incident responses and driving adoption with an accent on escalation management, technical enablement, and client relationship ownership. Focus on crisis leadership, building scalable frameworks, and ensuring seamless technical continuity for high-value B2B clients.
Location: On-site in London, United Kingdom
Company
Legora is a legal AI product company redefining legal workflows with an AI-native workspace trusted by 1,000+ customers globally, including top law firms and financial institutions.
What you will do
- Own the technical health and escalation outcomes for strategic accounts as the primary escalation point.
- Lead incident response for high-severity events, coordinating communication and resolution.
- Define escalation criteria, account-health models, and cross-team processes to ensure consistency.
- Maintain technical blueprints including data setup, integrations, security, and workflow context.
- Drive product adoption through technical reviews and enablement sessions.
- Collaborate proactively with engagement managers on business reviews linking technical health to outcomes.
Requirements
- Location: Must be able to work on-site in London, United Kingdom
- Proven experience managing strategic, high-value B2B accounts and maintaining client confidence during escalations.
- Demonstrated leadership in incident response and crisis management under pressure.
- Strong communication skills with ability to engage both executives and engineers clearly.
- Ability to build scalable frameworks and raise team standards.
- Background in legal AI, legal tech, or regulated professional services is a strong plus.
Culture & Benefits
- Global collaboration with teams and clients across major legal markets.
- Meaningful work shaping AI adoption in leading legal teams.
- Competitive salary and comprehensive benefits package.
- Ambitious, in-person work environment fostering ownership and excellence.
- Equal opportunity employer committed to diversity and inclusion.
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