Strategic Customer Success Manager (SaaS)

Location: United Kingdom; remote

Company

hirify.global provides SaaS solutions that help customers manage complex business needs, configurations, and service engagements.

What you will do

• Manage a portfolio of high-value and strategically important customers as the primary Customer Success partner.
• Build trusted relationships with customer stakeholders, including senior and executive contacts, and translate business objectives into measurable success plans.
• Drive onboarding, feature adoption, change management, value realization, and customer health improvements.
• Monitor usage, engagement, risks, and opportunities to support retention, renewals, and account growth.
• Partner with Account Management, Implementation, Support, Sales, Product, Engineering, and implementation partners on complex customer engagements.
• Use customer data, insights, and AI-enabled tools to inform account strategy and improve workflow efficiency.

Requirements

• 5+ years of experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role in a SaaS or technology environment.
• Experience managing high-value, complex, or strategically important customer relationships and service engagements.
• Strong product and technical acumen, including the ability to demonstrate products and provide consultative guidance on configurations.
• Experience driving adoption, retention, value realization, and customer growth across multiple stakeholders and use cases.
• Strong communication, critical thinking, organization, prioritization, collaboration, and influencing skills.
• Experience using AI-enabled tools, automation, or advanced systems to support productivity and day-to-day work.

Culture & Benefits

• Remote work environment.
• Fast-paced setting with autonomy in managing complex customer relationships and competing priorities.
• Cross-functional collaboration across customer-facing, product, engineering, implementation, and support teams.