Growth and Retention Manager, Accountants and Mid Market

Location: London, United Kingdom

Company

hirify.global is a global financial technology platform offering products including QuickBooks, TurboTax, Credit Karma, and Mailchimp.

What you will do

• Contribute to Customer Success retention and monetization strategy for accountant and mid-market customers.
• Create and launch welcome, nurture, retention, win-back, and free-trial conversion programs for QuickBooks customers.
• Develop digital and human-assisted interventions using AI, data, and propensity models to prevent churn.
• Design experiments, quantify expected impact, and continuously improve customer retention and ecosystem growth.
• Partner with Sales, Product, Marketing, Analytics, Data Science, and Customer Experience teams to build customer journeys, playbooks, and implementation plans.
• Program-manage delivery through in-house teams, digital interventions, and outsourced BPO partners; report results and insights to leadership.

Requirements

• 4+ years of experience in Customer Success or a similar role, ideally in a SaaS organization.
• 3+ years of experience in customer retention strategy and design.
• Degree qualification or equivalent professional experience.
• Proven record of exceeding retention and revenue targets in 1:many Customer Success.
• Strong business acumen, operational excellence, data analysis, ROI measurement, and continuous improvement skills.
• Excellent written and verbal communication skills, including the ability to explain complex issues simply.

Culture & Benefits

• Collaboration with global peers and stakeholders in Canada, Australia, and the United States.
• Work aligned with global-by-design principles and regional strategic priorities.
• Competitive compensation package with performance-based rewards.
• Potential eligibility for cash bonus, equity rewards, and benefits under applicable plans.