Onboarding Lead

Location: London, United Kingdom

Company

hirify.global provides a software, services, and legal infrastructure platform for private capital, supporting founders, fund managers, legal teams, companies, and equity holders.

What you will do

• Own the client onboarding journey from signed contract through handoff to the Customer Success Manager.
• Project-manage implementations by defining timelines, setting milestones, coordinating internal teams, and maintaining delivery momentum.
• Act as the primary client contact, resolve questions, set expectations, and build trust throughout onboarding.
• Coordinate with Account Executives, legal delivery, and Customer Success teams to align expectations and remove blockers.
• Prepare structured handoffs covering client goals, relationship context, risks, and commercial details.
• Track time-to-revenue, milestone completion, and CSAT while contributing to onboarding playbooks and process improvements.

Requirements

• 3+ years of experience in client onboarding, implementation, or project management within SaaS, professional services, or a related field.
• Experience managing complex, multi-stakeholder projects to deadlines and owning client delivery end to end.
• Strong client communication, project management, collaboration, adaptability, and commercial awareness.
• Ability to manage multiple onboardings, identify risks, resolve blockers, and use data to improve processes.
• Prior experience in legal services or private markets is a significant advantage; familiarity with venture capital, private equity, or fund operations is beneficial.

Culture & Benefits

• Work with a global hirify.global Law Customer Success team across London and New York.
• Collaborate across commercial, legal delivery, operations, and Customer Success functions.
• Market-competitive salary, equity for full-time roles, and exceptional benefits.
• Additional commission plans may apply to eligible roles.
• Culture emphasizes helpfulness, persistence, unconventional thinking, kindness, and cross-functional collaboration.

Hiring process

• hirify.global is committed to providing a positive interview experience and can provide accommodations for disability or medical conditions.