Engagement Manager (AI)

Location: London, UK; on-site five days per week

Company

hirify.global is an AI research platform that conducts in-depth customer interviews, analyzes conversations, and delivers executive-ready insights.

What you will do

• Own the post-sale customer journey, including onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance to maximize customer value.
• Collect customer feedback and collaborate with product and engineering on the roadmap.
• Develop and refine customer success playbooks as the company scales.

Requirements

• 4–8 years of professional experience.
• Strong relationship-building, communication, and organizational skills.
• Ability to work independently in ambiguous, fast-paced environments.
• Ability to work in the London office five days per week.
• Interest in building the European presence of a fast-growing AI company.

Nice to have

• Experience in a customer-facing position.
• Experience with research, insights, or AI products.

Culture & Benefits

• Medical, dental, and vision coverage, with FSA/HSA and life insurance options.
• Annual learning stipend for books, courses, conferences, coaching, and language lessons.
• Annual wellness stipend and a monthly budget for AI tools and GPU credits.
• Daily meal credit for the London team.
• Flexible take-what-you-need vacation policy, company offsites, and team events.
• Opportunity to build end-to-end processes as an early member of a rapidly growing company.