обновлено 5 дней назад
Customer Success Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (SaaS): Owning relationships with high-potential B2B software customers and helping them achieve value through onboarding, adoption, renewals, and expansion with an accent on consultative guidance, product configuration, and customer growth. Focus on recognizing customer potential, solving workflow and data challenges hands-on, and translating customer insights into product and Customer Success improvements.
Location: London, United Kingdom (hybrid)
Company
A product-led CRM platform for ambitious go-to-market teams, helping businesses understand customers, automate workflows, and build scalable revenue processes.
What you will do
- Own and develop relationships across a portfolio of high-potential B2B software customers.
- Lead customers through onboarding, adoption, value realization, renewals, and expansion.
- Understand each customer's business, go-to-market motion, goals, and challenges.
- Advise customers on workflows, processes, data, and product configuration through a consultative, hands-on approach.
- Use customer data and product insights to identify risks, opportunities, and potential for deeper adoption.
- Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and improve the customer experience.
Requirements
- 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
- Experience owning customer relationships in B2B software, ideally with SMB and mid-market customers in a product-led environment.
- Experience managing outcomes across adoption, retention, renewals, and expansion.
- Strong product instincts and experience coaching customers on complex software products.
- Consultative, data-driven, proactive, and comfortable working hands-on with customers and autonomously in a fast-moving environment.
- Experience working at an early-stage or growth-stage startup.
Culture & Benefits
- Work in a fast-moving, product-led environment with complex technical challenges.
- Collaborate across Product, Engineering, RevOps, Solutions Engineering, Support, and Sales.
- Operate with autonomy while maintaining a high bar for craft and customer experience.
Hiring process
- Talent introduction and hiring manager interview.
- Solutioning exercise followed by three focused conversations with key stakeholders.
- Executive leadership conversation, references, and offer.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →