Customer Service Representative (Japanese)

TL;DR

Customer Service Representative (Japanese): Managing customer queries, disputes, and complaints for a unique online marketplace with an accent on mediation between buyers and sellers. Focus on resolving complex challenges via chat, email, and phone to ensure high customer retention.

Location: Hybrid (Lisbon, Portugal). Must be based in or be able to commute to the Lisbon office at least 2 days per week.

Salary: €18,000–€23,000 per year

Company

A one-of-a-kind global marketplace for buying and selling special and curated objects.

What you will do

• Resolve customer queries and manage disputes via chat, email, phone, and social media.
• Mediate between buyers and sellers to find mutually beneficial solutions.
• Provide valuable feedback to Sales and Experts to improve the overall Customer Experience.
• Ensure timely and correct resolution of complaints to drive business growth.

Requirements

• Professional proficiency in Japanese and English (written and spoken).
• 1 to 4 years of experience in Customer Service or Content Moderation.
• Must be located in Lisbon, Portugal, and able to work from the office at least 2 days per week.
• Flexibility to work at least 2 weekends per month and some public holidays.
• Strong analytical and critical thinking skills.

Culture & Benefits

• Health Insurance with dental coverage from day one.
• Work From Home allowance and covered commuting costs.
• Hybrid work setup with a modern office in central Lisbon.
• Learning and Development initiatives with clear mentorship programs.
• Inclusive and queer-friendly environment with a diverse international team.