Planning Advisor (DACH Region)

TL;DR

Planning Advisor (Operations): Coordinating audit schedules and resource allocation across the DACH region with an accent on customer communication and operational efficiency. Focus on optimizing assessor distribution, maintaining internal databases, and ensuring service targets are met.

Location: Hybrid Working in Leverkusen, Germany

Company

Global organization providing certification, verification, inspection, and training services to help organizations improve performance and manage risk.

What you will do

• Coordinate audit schedules and customer activities across Germany, Austria, and Switzerland.
• Support the planning and allocation of assessors and resources.
• Communicate with customers and colleagues to ensure smooth service delivery.
• Respond to planning inquiries and provide administrative support.
• Maintain accurate information in internal systems and databases.
• Collaborate with various teams to contribute to process improvements.

Requirements

• Initial experience in customer service, administration, or coordination.
• Strong organizational skills and attention to detail.
• Fluent German and basic English skills, both written and spoken.
• Proficiency in Microsoft Office applications.
• Ability to manage several tasks and priorities simultaneously.

Culture & Benefits

• Hybrid working model with flexibility between office and home.
• Structured onboarding and continuous learning opportunities.
• Friendly, collaborative, and supportive team environment.
• Opportunity to develop a career within a global international organization.