Technical Product Owner (Customer Contact)

TL;DR

Technical Product Owner (Customer Contact): Modernizing and evolving technology platforms for customer contact capabilities across voice and digital channels with an accent on technical analysis and backlog prioritization. Focus on breaking down complex features into development-ready user stories and improving system performance and reliability.

Location: Hybrid (2 days per week in office), Must be based in Livingston, UK. Right to work in the UK is required; no sponsorship provided.

Company

A leading media and entertainment company connecting millions through innovative products and services.

What you will do

• Break down complex problems and lead technical analysis to create development-ready user stories.
• Write detailed technical features with testable acceptance criteria and measurable benefits.
• Maintain and prioritize a data-driven backlog through refinements, planning, and retrospectives.
• Interpret technical documentation and architecture diagrams to guide product decisions.
• Contribute to agile ceremonies using Scrum and hirify.global's Scaled Agile Framework.
• Identify and implement improvements for system performance, reliability, and security.

Requirements

• Proven experience as a Product Owner, Business Analyst, or similar role in an agile software engineering environment.
• Ability to lead technical discussions and translate complex problems into articulated backlog items.
• Strong communication skills for engaging with both technical and non-technical stakeholders.
• Experience leading agile ceremonies and promoting effective ways of working.
• Proficiency with Jira, Confluence, Miro, Figma, Postman, and SQL.
• Must have the appropriate right to work in the UK.

Culture & Benefits

• Hybrid working model (2 days office, 3 days home).
• Free hirify.global TV or NOW package, including hirify.global Sports and hirify.global Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare, dental insurance, and mental health support.
• Discounts on hirify.global products including Mobile, Broadband, Glass, and Protect.
• Access to Sharesave, Tech schemes, and hirify.global VIP rewards.