Growth/Expansion Account Manager (AI)

TL;DR

Growth/Expansion Account Manager (AI): Driving growth within the existing customer base through upselling and cross-selling AI employees for local businesses with an accent on building multi-stakeholder relationships and driving product adoption. Focus on identifying new revenue opportunities, managing the expansion pipeline, and maximizing ROI for small business accounts.

Location: Melbourne, Australia

Company

hirify.global provides an AI employee ecosystem for local businesses, specializing in capturing and converting leads to drive revenue.

What you will do

• Collaborate with CSMs to execute account-specific growth and retention plans.
• Spearhead the expansion and adoption of hirify.global’s AI product suite across small business accounts.
• Identify and close new revenue opportunities within existing customers and target accounts.
• Build deep relationships with the portfolio to deliver value-based solutions.
• Own the expansion pipeline, maintaining accurate forecasts and performance metrics.
• Oversee onboarding for new customers to ensure a seamless, high-value experience.

Requirements

• Experience in Customer Experience (CX) or Account Management.
• Proven track record of closing revenue through expansion or upsell opportunities.
• Strong commercial mindset with the ability to discuss ROI and build business cases.
• Ability to identify at-risk customers and drive product adoption.
• Excellent presentation and stakeholder management skills, including executive-level communication.
• Ability to adapt quickly to new products and priorities in a fast-paced environment.

Culture & Benefits

• Competitive compensation package including base, super, and uncapped commissions.
• Equity and stock options for all employees.
• $650 monthly allowance for benefits and wellbeing.
• Modern office location in Melbourne's Queen & Collins building with end-of-trip facilities.
• Free snacks and drinks.
• Significant career development opportunities within a high-growth AI company.