Senior Sales Business Retention Representative (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Sales Business Retention Representative (Legaltech): Managing and growing the existing customer base for the Libra AI Assistant with an accent on license renewals, churn reduction, and product adoption. Focus on leading Quarterly Business Reviews for strategic accounts and developing long-term account plans to ensure customer value realization.
Location: Hybrid in Alphen Aan Den Rijn, Netherlands (office attendance twice a week required)
Company
A global provider of professional information, software solutions, and services for clinicians, accountants, and legal professionals.
What you will do
- Manage the renewal pipeline for top-tier accounts and develop mitigation plans to achieve churn targets.
- Drive structured adoption programs to ensure customers realize full value from the Libra AI platform.
- Act as the senior point of contact for strategic accounts, conducting regular QBRs and long-term planning.
- Maintain accurate reporting on churn rate, NRR, adoption metrics, and renewal forecasts.
- Ensure customer contracts and service agreements are up to date.
Requirements
- 5+ years of experience in Customer Success, Account Management, or retention in B2B SaaS or legal-tech.
- Proven track record of managing and growing enterprise accounts.
- Proficiency in CRM tools, specifically Salesforce.
- Fluent in Dutch and English.
- Bachelor’s degree in Business Administration or a related commercial field.
Nice to have
- German language skills.
- Familiarity with legal technology and document automation.
Culture & Benefits
- Competitive compensation package with a commission scheme.
- Full-time work week of 36 hours.
- Flexible hybrid work setup (2 days/week in office).
- Personal choice budget and home office allowance.
- Commuting allowance.
- Commitment to diversity and continuous employee development.
Hiring process
- Interviews conducted without the assistance of AI tools or external prompts.
- Includes in-person interviews at the office.
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