Executive, Customer Service (Fintech)

TL;DR

Customer Service Executive (Fintech): Handling customer inquiries and providing support for the Hong Kong market via email, chat, and phone with an accent on Cantonese communication and problem-solving. Focus on resolving customer issues, providing product information, and improving service processes.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a leading fintech company that empowers over 10 million monthly users to make the best financial decisions through innovative solutions.

What you will do

• Respond to customer inquiries promptly and accurately via email, chat, and phone platforms.
• Resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about the company's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Collaborate with team members to achieve department goals and objectives.

Requirements

• Fluency in written and spoken Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Must be based in Kuala Lumpur, Malaysia.

Culture & Benefits

• Opportunity to empower people toward a better financial future.
• Dynamic work environment with a team of over 350 talented individuals.
• Commitment to career growth and professional development in a leading fintech company.
• Inclusive and diverse working environment following equal opportunity principles.