Customer Support Agent (E-commerce)

TL;DR

Customer Support Agent (E-commerce/Consumer Electronics): Provide customer service for multinational companies via email, live chat, social media, and phone with an accent on troubleshooting issues and helping customers. Focus on calmly resolving problems when customers need it most, supporting consumer electronics and e-commerce products.

Location: You must be located in Malaysia, 100% remote.

Company

Remote-first CX company founded in 1998, representing big names in gaming, e-commerce, and tech to enhance customer and player experience.

What you will do

• Handle customer inquiries via email, live chat, social media, and phone.
• Troubleshoot issues calmly and provide solutions for consumer electronics and e-commerce products.
• Undergo assisted training to develop skills and deliver top customer support.
• Work as part of a large international team serving multinational clients.

Requirements

• Speak Mandarin at advanced level (minimum C1) and English at intermediate level (B2 minimum).
• Located in Malaysia.
• Interest in e-commerce, consumer electronics, and customer satisfaction.
• Fast learner, proactive, excellent at troubleshooting.
• Dedicated quiet workspace at home.
• Technical setup: 15 Mb/s download/upload internet (latency <120 ms), 8 GB RAM, Windows 11/macOS 13+, Intel Core i5-8260U or better, integrated graphics, smartphone (Android 10+/iOS 16+).

Nice to have

• Experience in customer service environment.

Culture & Benefits

• 100% remote work with no commute.
• Casual, diverse, inclusive culture with 80+ countries and 25+ languages represented.
• Comprehensive training, online courses, and career development initiatives.
• Employee engagement activities and communities like hirify.global Connect, Pride, Gamers, Women of hirify.global.