Senior Customer Service Executive

TL;DR

Senior Customer Service Executive: Managing customer satisfaction and retention for a global construction solutions leader with an accent on order processing, CRM management, and cross-functional collaboration. Focus on driving business process improvements, handling complex customer complaints, and supporting the sales team to ensure operational excellence.

Location: Must be based in or able to work onsite in Bandar Sunway, Subang Jaya, Malaysia

Company

hirify.global is a global leader in construction accessories and engineered solutions, supporting ambitious projects worldwide with a focus on safety, strength, and efficiency.

What you will do

• Manage key accounts and export sales processes, ensuring timely order fulfillment and delivery.
• Develop and implement service quality processes to enhance overall customer service operations.
• Maintain and update the CRM system to ensure data integrity and identify new sales potential.
• Actively promote products through up-selling and provide guidance to customers.
• Collaborate with supply chain teams to ensure stock availability and meet delivery schedules.
• Analyze customer feedback and present actionable insights to the Commercial Director and Marketing Head.

Requirements

• Must be fluent in English (reading, writing, and speaking).
• Diploma or Bachelor Degree in a relevant field.
• Proven experience in customer service or sales support roles.
• Competency in using Accounting ERP systems.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Must be able to work onsite in Bandar Sunway, Subang Jaya.

Culture & Benefits

• Competitive base pay and pension contributions.
• Opportunities for personal learning, development, and internal promotion.
• Inclusive work environment with a focus on collaboration and diversity.
• Access to health care, medical insurance, and other role-specific benefits.
• Flexible working arrangements available depending on the specific role requirements.