Customer Resolution Specialist

TL;DR

Customer Resolution Specialist (Customer Support): Managing sensitive customer inquiries and complex escalations with an accent on conflict resolution and professional communication. Focus on maintaining high service standards, processing user requests, and identifying workflow improvements to enhance operational efficiency.

Location: Must be based in Kuala Lumpur, Malaysia (Onsite)

Company

hirify.global is a global ride-hailing and multi-service tech company dedicated to challenging injustice by providing fair pricing and community-focused solutions across 48 countries.

What you will do

• Respond to customer inquiries via phone and email with high professional standards.
• Manage sensitive situations, including escalated complaints and conflict resolution.
• Review and action user requests, appeals, and correspondence through internal platforms.
• Collect and organize data to support operational reporting and trend analysis.
• Proactively identify workflow gaps and recommend improvements to increase efficiency.

Requirements

• English and Malay proficiency required
• Strong verbal and written communication skills.
• High level of resilience and accountability in demanding situations.
• Proactive, solutions-oriented mindset.
• Ability to manage high volumes of work across multiple tasks simultaneously.

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunities for international experience through the Global Talent Exchange Program.
• Participation in company-wide challenges, awards, and social impact volunteering projects.
• Support for language skill improvement through co-financed courses and speaking clubs.
• Collaborative environment with a focus on open communication and personal growth.

Hiring process

• Talent Acquisition Interview
• Hiring Manager Interview
• Offer