Technical Account Manager (Cloud Security)

Location: Remote - Japan. Applicants must have the legal right to work in Japan without visa sponsorship.

Company

Wiz provides a cloud and AI security platform that connects code, cloud, and runtime into a shared security context.

What you will do

• Act as a trusted technical advisor during customer deployment, configuration, onboarding, and operationalization of the Wiz platform.
• Serve as the primary technical contact for strategic customers, resolving questions and issues through email, Slack, and support tickets.
• Develop measurable customer success plans aligned with security and compliance objectives, and project-manage adoption across business units.
• Track business outcomes, communicate progress to stakeholders, and contribute to QBRs and executive briefings.
• Capture feature requests and adoption blockers, coordinating with Product and Engineering on priorities and solutions.
• Manage a book of up to 10 strategic customers, supporting expansion and renewals while identifying satisfaction and retention risks.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• 5–8 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
• Expert knowledge of cloud services and architecture across at least two providers: AWS, GCP, Azure, or OCI.
• Practical experience with Docker, Kubernetes, CI/CD, version control systems, Infrastructure as Code, and related security considerations.
• Experience with Linux and Windows security concepts, troubleshooting, and managing at least five complex enterprise or strategic customers.
• Legal right to work in Japan without visa sponsorship is required.

Nice to have

• Security certifications such as CISSP or CCSP.
• Advanced cloud certifications and experience with cloud-security best practices, threat models, and CNAPP use cases.
• Experience building executive-level relationships, monitoring customer health through CRM and log-analysis tools, and driving renewals.
• Experience improving processes, mentoring colleagues, developing documentation, and participating in industry events.

Culture & Benefits

• Work remotely from Japan.
• Collaborate cross-functionally with Product Management, Sales, Engineering, and Support.
• Contribute to cloud-security thought leadership and industry events.
• Work with enterprise customers and a platform used to secure cloud and AI applications.