Senior Client Success Manager (Medtech)

TL;DR

Senior Client Success Manager (Medtech): Managing end-to-end client lifecycles for strategic employer accounts with an accent on data-informed account management, retention, and ROI demonstration. Focus on building trusted advisor relationships, leading renewal negotiations, and driving expansion within the health plan partner ecosystem.

Location: Remote (USA only). Please note that the company does not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

Compensation: $129,000–$166,500/year.

Company

hirify.global is a mission-driven company focused on reversing metabolic diseases like type 2 diabetes and obesity through innovative technology and personalized virtual care.

What you will do

• Manage the end-to-end client lifecycle for a strategic list of employer clients, driving retention and satisfaction.
• Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses.
• Act as a consultative advisor to identify evolving client needs and lead expansion discussions.
• Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.
• Monitor key success indicators to surface risks and opportunities early.
• Build strong relationships with internal cross-functional partners across Clinical, Analytics, and Commercial teams.

Requirements

• 6–8 years of experience in customer success, consulting, or client-facing account management.
• Proven track record of independently managing enterprise or strategic employer accounts.
• Demonstrated success leading contract renewals and expansions with strong negotiation skills.
• Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
• Strong business acumen with an understanding of account growth and client economics.
• Must be based in the United States (excluding specific states listed in the location section).

Culture & Benefits

• Remote-first work environment with office hubs in Denver and San Francisco.
• Mission-driven culture focused on evidence-based outcomes and transparency.
• Comprehensive benefits package including equity and bonus opportunities.
• Collaborative environment that prioritizes ownership, impact, and a no-ego approach.
• Commitment to professional growth and rapid iteration.