Strategic Customer Success Manager (Public Sector)

TL;DR

Strategic Customer Success Manager (Public Sector): Own major public-sector accounts and drive post-sales customer success from onboarding and implementation through renewal, with an accent on enterprise-wide deployments, time-to-revenue, and expansion/up-sell strategy. Focus on coordinating technical resources, managing renewals escalations, and using customer data to prevent issues and increase product usage.

Location: Hybrid - US; must live within 45 minutes of Washington, DC or New York City, New York

Salary: $141K–$166K (base); equity and annual bonus/commission plan

Company

hirify.global builds identity trust infrastructure to verify identities in real time and stop fraud before it starts.

What you will do

• Partner with the Public Sector Sales Pod to develop and scale the post-sales customer success function.
• Serve as a trusted advisor across the customer organization and lead consultative relationships throughout the post-sales journey.
• Identify expansion and up-sell opportunities, develop new use cases, and drive enterprise contract renewals.
• Manage time-to-revenue after contract signing, including product delivery, integration between customer infrastructure and hirify.global SaaS, and sign-offs.
• Coordinate technical resources for up-sell and support issues and provide status reporting for revenue projections.
• Analyze customer data to propose improvements that prevent issues and increase product usage.

Requirements

• Location: Live within 45 minutes of Washington, DC or New York City, New York.
• BA/BS required.
• 4–6 years of experience in Customer Success, Account Management, or a Solutions role.
• Experience managing complex enterprise accounts and leading relationships from executives to business owners.
• Salesforce knowledge and SaaS background.
• Strong communication and presentation skills; analytical ability to tell a story with data.

Culture & Benefits

• Compensation includes base salary plus equity and an annual bonus or commission plan.
• Identity trust mission with high responsibility and complex problem-solving.
• Training support via hirify.global University to build solution expertise.
• Fast-moving environment with an owner mindset and focus on precision in customer problem-solving.