Senior Major & Strategic Account Manager (Customer Success)

TL;DR

Senior Major & Strategic Account Manager (Customer Success): Managing post-sales strategic relationships for Enablon accounts with an accent on technical product guidance, domain expertise, and customer advocacy. Focus on mitigating complex issues, driving system adoption, and fostering long-term client satisfaction within the EHS industry.

Location: Must be based in the U.S. (Permanent remote role with 10-40% travel required).

Compensation: $57,400 – $98,350 USD.

Company

A global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Serve as the primary subject matter expert for the Enablon platform to ensure successful usage and adoption.
• Act as a customer advocate by engaging with support and product teams to resolve technical issues.
• Develop and maintain deep relationships with key stakeholders across assigned enterprise accounts.
• Coordinate service delivery efforts between clients and internal cross-functional teams.
• Proactively identify and mitigate risks to prevent account deterioration or churn.
• Regularly assess customer satisfaction and implement strategic improvements.

Requirements

• Must be based in the U.S.
• Proven experience in the EHS industry.
• Advanced proficiency in client management and customer advocacy within post-sales environments.
• Strong technical acumen to discuss product features and domain best practices.
• Ability to perform comprehensive data analysis and deliver persuasive presentations.
• Experience facilitating collaboration in a matrixed corporate environment.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, and Vision plans.
• Financial security through 401(k) plans and FSA/HSA options.
• Work-life balance support with vacation, sick time, and paid parental leave.
• Professional development opportunities via tuition assistance programs.
• Commuter benefits and other corporate perks.

Hiring process

• Interviews must be conducted without the use of AI tools or external prompts.
• Candidates may be required to appear onsite at a company office as part of the recruitment process.
• Virtual backgrounds are requested to be removed during interviews to ensure authenticity.