Senior Group Manager, Customer Success (Healthtech)

TL;DR

Senior Group Manager, Customer Success (Healthtech): Leading a team of Customer Success Managers to drive member engagement, customer retention, and revenue growth within the employer-sponsored health benefits space with an accent on operational consistency and strategic reporting. Focus on managing high-visibility client escalations, forecasting revenue, and collaborating across cross-functional teams to ensure the voice of the customer is integrated into product and clinical strategies.

Location: Must be based in the USA

Salary: $134,000–$184,000

Company

hirify.global is a leading provider of evidence-based mental health care, transforming access to care through an integrated, AI-powered platform.

What you will do

• Hire, develop, and retain a high-performing team of Customer Success Managers.
• Partner with leadership to optimize operational procedures and team performance.
• Drive accountability for core KPIs including renewal rates, retention, and revenue expansion.
• Manage executive-level client engagement and high-visibility operational escalations.
• Oversee monthly revenue forecasting and risk management strategies.
• Represent the department in late-stage prospect meetings and internal deal reviews.

Requirements

• Must be based in the USA
• 10+ years of work experience in a high-growth environment.
• 5+ years of management experience.
• Required: Experience in the employer-sponsored health benefits space.
• Proven ability to build relationships at all organizational levels.
• Proficiency with Salesforce and Tableau.

Nice to have

• Experience with Gainsight.
• Passion for mental health and healthcare transformation.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and FSA/HSA.
• Equity in the company through restricted stock units.
• 401K with up to 3% matching.
• Competitive paid time off, sick days, and company holidays.
• Paid parental leave and monthly tech allowance.
• Access to Lyra coaching and therapy services.