Service Assurance Specialist (Engineering)

TL;DR

Service Assurance Specialist (Engineering): Managing end-to-end service assurance for critical network products including Ethernet, IP Connect, and Mobile Backhaul with an accent on T2R (Trouble 2 Resolve) and L2C (Lead 2 Cash) processes. Focus on driving continuous improvement, defining product health KPIs, and ensuring operational excellence across BSS, OSS, and network stacks.

Location: Must be based in the UK (Ipswich, Birmingham, or London). Working Style: 3 days a week in office, 2 days from anywhere.

Company

hirify.global is the UK’s leading communications group, connecting consumers and businesses through brands like BT, EE, and Openreach.

What you will do

• Coordinate resolution and root cause analysis for in-life issues across BSS, OSS, and network stacks.
• Drive continuous improvement for L2C and T2R journeys through data-driven insights and cost-benefit analysis.
• Define and govern product health KPIs including service availability, MTTR, and security compliance.
• Provide leadership support for customer bids and new product launches.
• Act as a technical delivery manager to ensure business outcomes for projects.
• Mentor team members and promote engineering excellence and inclusion.

Requirements

• Must be based in the UK and able to work from Ipswich, Birmingham, or London offices.
• Strong understanding of network services including Ethernet, Dedicated Internet Access, and IP Connect.
• Working knowledge of OSS and BSS systems involved in L2C and T2R journeys.
• Operational acumen with the ability to define and drive relevant KPIs.
• Experience in identifying root causes and implementing long-term corrective actions.
• Ability to comply with regulatory and security standards like ISO27001.

Nice to have

• Proven problem-solving skills under pressure during outages.
• Project management experience with strong stakeholder communication.
• Ability to build business cases for change using risk and cost-benefit analysis.
• Experience communicating technical requirements to non-technical stakeholders.

Culture & Benefits

• 10% on-target annual bonus.
• Market-leading pension scheme (5% employee, 10% employer contribution).
• Equalized maternity, paternity, and adoption leave (18 weeks full pay).
• Access to 24/7 online private GP for you and your family.
• Discounted EE and BT products.
• Holiday purchase scheme and market-leading paid carers leave.