Senior BESS Service Engineer (Energy Storage)

TL;DR

Senior BESS Service Engineer (Energy Storage): Managing long-term service agreements and technical operations for Battery Energy Storage Systems with an accent on performance guarantees, warranties, and customer relations. Focus on resolving complex technical issues, performing root-cause analysis, and optimizing system reliability.

Location: Remote within the United Kingdom, with required travel to project sites.

Company

Global market leader delivering intelligent energy storage and optimization software for renewables and storage.

What you will do

• Manage Long Term Service Agreements (LTSA), ensuring performance guarantees and warranties are met cost-effectively.
• Act as a trusted technical expert and primary point of contact for customer relations and advocacy.
• Oversee preventive and reactive maintenance activities, including onsite investigation of complex technical issues.
• Lead root-cause analysis (RCA) to enhance the reliability and availability of battery storage systems.
• Coordinate the procurement of spare parts and manage the scheduling and training of approved contractors.
• Provide leadership, coaching, and mentoring to Service Engineers, driving overall team competency.

Requirements

• Bachelor’s degree in electrical or electronics engineering (min 5 years exp) or Master’s degree (min 3 years exp).
• Must be based in the United Kingdom.
• Deep knowledge of BESS products, O&M guides, and firmware/software update processes.
• Experience using Computerised Maintenance Management Systems (CMMS) for task tracking and trend analysis.
• Valid driver’s license.
• Fluency in English.

Culture & Benefits

• Inclusive environment that encourages diverse perspectives and active listening.
• Customer-centric approach focused on delivering exceptional value and swift adaptation.
• Mission-driven work aimed at creating sustainable, game-changing energy solutions.
• Growth-oriented culture emphasizing an ownership mindset and continuous progress.