Service Desk Specialist I

TL;DR

Service Desk Specialist I (IT Support): Providing technical support and resolving end-user issues through in-person, hands-on assistance with an accent on hardware, software, and system-related troubleshooting. Focus on delivering first-class customer service, managing technical escalations, and ensuring a seamless technology experience for internal users.

Location: Must be based in Houston, TX (Onsite)

Company

hirify.global is a leading provider of AI-powered offer management solutions for the airline industry, focused on revenue optimization and commercial agility.

What you will do

• Deliver exceptional, customer-focused technical support for internal users.
• Perform hands-on fixes at the desktop level, including hardware and software installation.
• Serve as a technical resource and escalation point for incoming support tickets.
• Configure printers, systems, and applications to ensure optimal performance.
• Monitor and test fixes to ensure issues are fully resolved.
• Track support trends and generate performance reports to improve system configurations.

Requirements

• Must be based in Houston, TX for onsite office support.
• Strong knowledge of computer hardware and desktop/server operating systems.
• Proficiency with Windows 11 and Apple macOS.
• Experience with MS Office and diagnostic utilities.
• Prior application support experience and basic programming knowledge.
• Ability to prioritize tasks and work collaboratively in a fast-paced environment.

Nice to have

• Bachelor’s degree in computer science or related field.
• Experience with Intune and JAMF.
• Knowledge of Conference Room AV equipment.
• Relevant software certifications.

Culture & Benefits

• Culture of care and support for professional growth.
• Opportunities to innovate and work with AI-driven solutions.
• Commitment to continuous learning and development.
• Collaborative environment focused on customer success and ownership.