Help Desk Intern (Medical)

TL;DR

Help Desk Intern (IT Support): Providing technical assistance to corporate and field team members with an accent on hardware maintenance, software troubleshooting, and resource organization. Focus on resolving technical issues, supporting cybersecurity initiatives, and ensuring seamless IT operations across treatment centers.

Location: On-site in Dallas, TX, USA

Company

A healthcare organization providing behavioral health and addiction treatment services across multiple centers.

What you will do

• Support the IT team in maintaining hardware, software, and other corporate systems.
• Assist with troubleshooting technical issues and providing direct support to team members.
• Organize and maintain IT resources and documentation.
• Contribute to projects in cybersecurity, programming, analytics, and data center management.
• Ensure all IT operations comply with federal, state, and accrediting regulatory requirements.

Requirements

• Must be based in Dallas, TX for on-site work.
• High school diploma or equivalent.
• Currently enrolled in a degree program closely related to IT or computer science.
• Basic understanding of computer hardware, software, and operating systems.
• Excellent verbal and written communication and organizational skills.

Culture & Benefits

• Comprehensive health, life, vision, and dental insurance programs.
• Competitive 401K match and tuition reimbursement.
• Generous paid time off, holidays, and flexible schedules (no nights or Sundays).
• Role-based training and opportunities for professional advancement.
• Quarterly bonuses and incentives for obtaining certifications or licenses.