Production Support Engineer

TL;DR

Production Support Engineer (IT Operations): Providing hands-on IT support and endpoint management for the Austin office with an accent on hardware lifecycle, A/V systems, and cross-regional collaboration. Focus on maintaining device compliance via Jamf and Intune while serving as the primary technical resource for local staff and executives.

Location: Must be based in Austin, TX (Onsite 5 days a week)

Company

hirify.global is a growing company focused on providing software solutions, supported by a collaborative, process-oriented IT team.

What you will do

• Provide day-to-day IT support for Austin office staff, with priority attention to executive-level users.
• Manage and maintain the office's A/V systems, conference room technology, and wireless infrastructure.
• Handle end-to-end new hire laptop deployment, including imaging, enrollment, and handoff.
• Execute hardware offboarding and retrieval when employees transition out of the company.
• Collaborate cross-regionally to build, maintain, and refine device management policies in Jamf and Microsoft Intune.
• Contribute to hardware lifecycle management, including tracking, auditing, and maintaining inventory accuracy.

Requirements

• Must be authorized to work in the United States without sponsorship.
• 2+ years of experience in an IT support or systems administration role.
• Hands-on experience with Microsoft Intune / Endpoint Manager.
• Familiarity with Jamf Pro or Jamf Now for macOS/iOS device management.
• Experience supporting A/V systems, conferencing technology, and wireless networks in an office environment.
• Comfortable with physical hardware work including unboxing, imaging, and shipping equipment.

Nice to have

• Experience with Microsoft AutoPilot and White Glove provisioning workflows.
• Familiarity with Entra ID (Azure AD) and Entra-joined device management.
• Experience with asset management platforms like Snipe-IT.
• Exposure to ITSM/ticketing tools such as Jira Service Management.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft 365.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance options.
• 401(k) retirement plan with a 100% company match up to 4%.
• 12 weeks paid parental leave.
• Flexible paid personal/vacation time and 10 sick days annually.
• 100% employer-paid short/long term disability and Basic Life insurance.
• Collaborative culture with a cross-regional IT team.

Hiring process

• Interactive and conversational interviews.
• Use of real-time AI tools or external assistance during interviews is strictly prohibited.