Computer Support Specialist (Federal IT)

TL;DR

Computer Support Specialist (Federal IT): Providing enterprise-level administration and support for macOS and Windows operating systems with an accent on endpoint management, imaging, and security baselines. Focus on coordinating cross-team incident response and managing identity and access services within hybrid cloud environments.

Location: Must be based in Washington, DC

Company

An information technology company specializing in federal IT infrastructure, operations management, and cybersecurity for the Department of Defense and other U.S. federal government agencies.

What you will do

• Provide enterprise-level administration and support for macOS and Windows, including imaging, deployment, and configuration management.
• Utilize endpoint management platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software and enforce policies.
• Manage and troubleshoot identity and access services using Microsoft Entra ID/Active Directory and AWS-integrated solutions.
• Diagnose authentication, connectivity, and performance issues by analyzing system logs and monitoring tools.
• Implement Zero Trust security principles to ensure all endpoints and users meet organizational compliance standards.
• Document technical procedures and mentor Level I technicians to enhance overall Service Desk capability.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a closely related field.
• Proven experience in operational support and enterprise system administration.
• Strong understanding of cloud and hybrid environment management, specifically AWS-hosted resources.
• Must be available to work in Washington, DC during normal business hours (8:30am to 5:00pm).

Nice to have

• CompTIA Security+ certification.
• Microsoft Certified Endpoint Administrator Associate.
• Apple Certified IT Professional.
• AWS Certified Cloud Practitioner or higher.
• ITIL Foundation or equivalent service management certification.
• Certified SysOps Administrator - Associate.

Culture & Benefits

• Comprehensive health insurance options, including dental and 100% company-paid vision.
• 401K plan with generous company match and no vesting period.
• 100% company-paid life, long-term, and short-term disability insurance.
• Professional growth supported by a training allowance.
• Paid Time Off (PTO) and a corporate culture that promotes from within.