Customer Support Specialist I

Location: Hybrid in Heredia, Costa Rica

Company

hirify.global is a global information services company focused on using data to create opportunities for consumers, businesses, and society.

What you will do

• Assist members with credit-related memberships, services, and product offerings.
• Explain membership value, benefits, and available services.
• Handle escalated customer issues and provide appropriate solutions.
• Receive support requests, identify needs, and resolve or route them to the appropriate functional area.
• Document customer issues and work with inbound requests from multiple channels.
• Apply standard operating procedures for products and newly onboarded partners.

Requirements

• 6 months to 1 year of inbound call-handling experience.
• High school diploma.
• Good English communication skills.
• Experience interpreting and responding to customer requests and documenting issues in detail.
• Proficiency with PC and internet-based tools for quick decision-making.
• Must pass background checks, employment and education verification, and pre-employment screening.

Culture & Benefits

• Hybrid work and work-from-home flexibility.
• Medical, life, and dental insurance.
• Paid time off, annual performance bonus, and family bonding and bereavement leave.
• Education reimbursement, referral program, Asociacion Solidarista, and International Share Save Plan.
• Inclusive, purpose-driven workplace recognized by Fortune and Great Place to Work.