Senior Sales Technology Operations Analyst

TL;DR

Senior Sales Technology Operations Analyst (Sales Tech): Managing the enterprise sales technology ecosystem and license lifecycle with an accent on platform administration, data analytics, and cross-functional stakeholder support. Focus on optimizing license utilization, resolving complex technical incidents, and ensuring seamless access across a diverse stack of sales enablement tools.

Location: Must be based in the United States (Pennsylvania)

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers worldwide through products like TurboTax, QuickBooks, and Mailchimp.

What you will do

• Manage end-to-end license lifecycle, provisioning, and offboarding across the enterprise sales tech stack.
• Serve as Tier-2 technical support escalation point for platform configuration and integration issues.
• Build dashboards and reports to track license utilization, adoption trends, and spend optimization.
• Author and maintain technical documentation, troubleshooting playbooks, and FAQ libraries for stakeholders.
• Partner with CRM Ops, EIAM, and vendors to manage systemic issues and support new platform rollouts.
• Enforce role-based access controls and maintain SSO/SAML hygiene across all sales platforms.

Requirements

• 4+ years of experience in Sales Operations, Sales Technology, or related Technical Operations roles.
• Must be based in the United States.
• Demonstrated experience administering enterprise SaaS tools like Gong, Outreach, or Salesforce.
• Strong data analysis skills with proficiency in Excel/Google Sheets and dashboard creation.
• Experience managing license governance and user provisioning at scale (500+ users).
• Familiarity with SSO/SAML identity management and IT ticketing systems like ServiceNow.

Nice to have

• Gong administration and conversation observer configuration experience.
• Familiarity with Chili Piper routing logic and workspace management.
• Proficiency in building interactive dashboards using Chart.js or React.
• Experience with GitHub-based configuration management workflows.
• Working knowledge of Salesforce reporting and object models.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Eligibility for cash bonuses and equity rewards.
• Comprehensive benefits package including health and wellness programs.
• Commitment to fair pay through regular internal equity audits.
• Collaborative environment working across multiple business units and cross-functional teams.