Sales Operations Analyst IV (SaaS)

TL;DR

Sales Operations Analyst IV (SaaS): Driving revenue growth and post-sales expansion strategy for the Commercial segment with an accent on operational rigor, forecasting discipline, and data-driven insights. Focus on optimizing retention, reducing churn, and building scalable systems to support mid-market business growth.

Location: Hybrid (Denver or Oakland, US) - 2 days per week in office

Salary: $131,751 — $164,689 USD

Company

hirify.global and dbt Labs provide the data infrastructure layer that helps organizations automate data movement and transform data into reliable insights.

What you will do

• Partner with the VP of Commercial Expansion to translate business goals into clear operating plans and revenue targets.
• Identify business challenges through data analysis and stakeholder interviews to devise practical solutions.
• Lead operational cadences, including pipeline inspections and forecast calls, to ensure accountability.
• Design requirements for post-sales systems, such as forecasting and customer success platforms.
• Utilize AI, LLMs, and product telemetry data to drive revenue and reduce customer churn.
• Collaborate with Marketing, Analytics, Finance, and Product leaders to ensure resource availability for the expansion business.

Requirements

• 4+ years of experience in revenue, sales, or GTM operations, with at least 2 years supporting post-sales or expansion.
• Experience supporting commercial or mid-market sales organizations within a SaaS company.
• Fluency in SaaS expansion and retention metrics (NRR, GDR, expansion ARR, cohort analysis).
• Proficiency with Salesforce, Looker, Tableau, and advanced Google Sheets/Excel.
• Must be based in Denver or Oakland and able to work in a hybrid model (2 days in office per week).

Nice to have

• SQL experience sufficient to pull and validate GTM data independently.
• Experience using product usage data to inform churn risk and prioritization.

Culture & Benefits

• 100% employer-paid medical insurance.
• Generous PTO, paid sick time, inclusive parental leave, and volunteer days.
• RSU stock grants.
• Professional development and training opportunities.
• Monthly cell phone stipend and access to a personalized mental health support platform.