Patient Engagement Associate II (Healthcare)

Location: Texas, United States; remote with 10%-15% travel to provider offices in the local area

Salary: $24-$26 per hour, plus a monthly bonus incentive

Company

hirify.global is a pediatrician-led medical group providing 24/7 virtual-first and in-home medical, behavioral, and social care for children with complex health needs.

What you will do

• Research attributed patients to understand healthcare needs, utilization, enrollment barriers, and effective caregiver outreach strategies.
• Conduct phone outreach to caregivers to enroll children and provide a seamless onboarding experience.
• Contact healthcare professionals, including DME companies, home health organizations, pharmacies, pediatricians, health plan coordinators, and hospital discharge planners.
• Use provider relationships to support re-engagement of enrolled patients.
• Develop expertise in the Supplemental Security Income program and contact potentially eligible caregivers.
• Collaborate with Provider Engagement Specialists on embedded outreach at primary care offices and residential facilities.

Requirements

• At least 2 years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Strong documentation, active listening, communication, research, critical thinking, and creative problem-solving skills.
• Ability to build trust with caregivers and healthcare organizations, work autonomously, and collaborate within a team.
• Bilingual Spanish required.
• Reliable transportation and willingness to spend time in the field are required; reliable internet access is also required.

Nice to have

• Prior experience with a CRM platform.

Culture & Benefits

• Medical, dental, and vision insurance.
• Healthcare and dependent care FSA, plus a company-funded HSA.
• 401(k) with a 4% match, fully vested from day one.
• Employer-paid short- and long-term disability insurance and life insurance at 1x annual salary.
• 20 days of PTO, 10 company holidays, 2 floating holidays, and paid new parent leave.
• Eligibility to participate in an employee equity purchase program, as applicable.