Contact Center Representative – IHA (In-Home Health Assessment) Scheduling Team (Healthcare)

Location: Remote within the United States. Applicants must be eligible to work and perform job responsibilities in the United States. Schedule availability is between 6 am and 6 pm PST, Monday through Friday, with possible Saturday hours.

Salary: $15–17 per hour, plus PTO and health benefits.

Company

hirify.global is a healthcare information management company supporting health plans, managed care organizations, and life insurance companies with revenue optimization and quality improvement services.

What you will do

• Handle inbound and outbound calls with members to schedule no-cost in-home health assessments.
• Identify customer needs, answer questions, address complaints, and explain appropriate solutions.
• Use active listening to confirm information, clarify details, and de-escalate difficult calls.
• Use scheduling software, databases, scripts, and other tools accurately.
• Meet or exceed call center performance metrics while providing consistent customer service.
• Attend training and camera-on meetings as needed and complete additional tasks assigned by the supervisor.

Requirements

• At least 2 years of call center experience in a target-driven environment is preferred.
• Strong communication, customer empathy, active listening, diplomacy, and time management skills.
• Ability to multitask while speaking with customers, solve problems, follow protocols, and work effectively in a team.
• Working knowledge of Microsoft Word, Excel, Outlook, and general computer applications.
• Typing speed of at least 40 words per minute; 60 words per minute is preferred.
• Must have a Windows laptop or desktop with video-calling capabilities and a high-speed, stable internet connection.

Nice to have

• Outbound sales experience.
• Customer service or directly related experience.
• Typing speed of 60 words per minute.

Culture & Benefits

• Remote work within the United States.
• Hourly compensation of $15–17.
• PTO and health benefits.
• Training and learning opportunities are provided.
• Work in a fast-paced, target-driven environment focused on customer support and member engagement.