Patient Services Representative

TL;DR

Patient Services Representative: Managing patient inquiries and billing concerns with an accent on coordinating information between patients, families, and medical personnel. Focus on maintaining HIPAA compliance, handling outbound collection calls, and ensuring high-quality service standards.

Location: Must be based in the Philippines

Company

A global software company providing specialized solutions for the utility industry.

What you will do

• Manage incoming and outbound calls regarding patient queries and account billing.
• Coordinate information between patients, families, insurance entities, and medical staff.
• Collect outstanding patient balances according to departmental standards.
• Ensure strict adherence to HIPAA guidelines and protect sensitive health information.
• Maintain accurate records and support departmental goals through reliable performance.

Requirements

• Must be based in the Philippines
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Proficiency in email and basic mathematical calculations.
• Flexibility with work schedule.
• Detail-oriented with strong organizational and prioritization skills.

Nice to have

• College degree or coursework in a medical-related field.
• At least 1 year of call center experience with medical accounts.

Culture & Benefits

• Fully remote work environment.
• Competitive insurance coverage.
• Lifestyle rewards and additional perks.
• Opportunity to work with a passionate, global team.