Patient Success Representative (Healthcare)

Location: Fully remote within the United States; preference for candidates in CST and MST time zones. Fixed Monday–Friday schedule with an 8-hour shift between 9:00 a.m. and 9:00 p.m. CST. Training takes place from 8:00 a.m. to 4:30 p.m. CST.

Salary: $17 per hour, with additional pay differential for Spanish bilingual proficiency.

Company

Healthcare technology organization providing solutions that help patients receive medical supplies and manage ongoing therapy.

What you will do

• Handle a high volume of primarily outbound patient calls.
• Create and submit patient orders and update accounts accurately.
• Navigate multiple systems while maintaining high data-entry quality.
• Partner with internal teams to resolve patient and order-related issues.
• Meet productivity, quality, attendance, service, and sales-per-hour targets, including handling 100+ calls daily.

Requirements

• High school diploma and at least one year of customer service and/or sales experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Self-motivation, adaptability, troubleshooting ability, and attention to detail.
• Ability to work a fixed full-time schedule from home with minimal flexibility.
• HIPAA-compliant home workspace and hardwired Ethernet connection with at least 30 Mbps download and 20 Mbps upload speeds required. Satellite, cellular, and 5G connections are not supported.
• Camera must remain on and microphone unmuted throughout initial training.

Culture & Benefits

• Fully remote work environment within the United States.
• Medical, dental, and vision benefits.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Career growth opportunities and the opportunity to support patients' healthcare journeys.

Hiring process

• Interview process includes a brief internet speed test.
• Initial training and onboarding are conducted Monday through Friday on a fixed CST schedule.