Client Services Representative

TL;DR

Client Services Representative (Fintech/Logistics): Managing client funding requests and delivering high-quality customer service within a freight transaction network with an accent on risk management and verification protocols. Focus on resolving disputes, maintaining accurate client accounts, and fostering strong partnerships through effective communication.

Location: Must be based in San Diego, CA

Salary: $19.62 - $27.48 per hour

Company

hirify.global is a fintech company focused on building a modern and secure freight transaction network to streamline industry operations.

What you will do

• Provide exceptional customer service via phone, email, and written correspondence.
• Verify freight loads in accordance with the company's Risk Management Program.
• Review client accounts, including A/R aging, disputes, and open credits.
• Recommend approval, holding, or denial of invoices to Account Executives.
• Conduct ongoing client training on internal processes and systems.
• Collaborate with team members and management to maintain a positive service environment.

Requirements

• Must be located in or near San Diego, CA
• Associate or Bachelor’s degree or 4+ years of relevant customer service experience.
• Experience in a fast-paced environment, ideally within freight, transportation, or factoring.
• Proficiency in Microsoft Office and Google Suite.
• Strong multitasking, organizational, and communication skills.
• Ability to follow detailed instructions and work collaboratively.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Paid Time Off (PTO) program.
• 401k retirement savings plan.
• Collaborative team environment focused on professional growth.
• Opportunity to work in a fast-paced, innovative fintech setting.