Customer Support Representative (Fintech)

TL;DR

Customer Support Representative (Fintech): Managing client account activations and providing high-quality technical support for a compliance SaaS platform with an accent on troubleshooting, data interpretation, and cross-functional collaboration. Focus on resolving complex client issues, ensuring timely account implementation, and advocating for user needs within the product and sales teams.

Location: Must be based in the United States and available for West Coast time zone shifts.

Salary: $49,500 – $55,000 per year.

Company

hirify.global is a leading provider of compliance SaaS and consulting services for the global financial services sector, supporting over 5,000 clients in managing regulatory obligations and risk.

What you will do

• Perform setup and configuration tasks to activate new client accounts within the platform.
• Respond efficiently to customer inquiries and maintain high satisfaction levels.
• Manage account activation implementations to ensure deadlines are met.
• Interpret and analyze data from various sources to identify discrepancies and ensure accurate platform uploads.
• Prioritize and manage high-volume support cases using the internal tracking system.
• Collaborate with technical support and product teams to represent customer needs and improve processes.

Requirements

• Must be authorized to work in the United States (no visa sponsorship available).
• Must be available for West Coast time zone shifts (including evenings, weekends, and holidays).
• Bachelor’s degree with 0-3 years of professional experience.
• Strong troubleshooting, analytical, and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Nice to have

• Major in Accounting, Finance, or Economics.
• Experience in high-volume call environments or customer support roles.
• Familiarity with Salesforce or other CRM systems.
• Experience with SaaS technology and software support.

Culture & Benefits

• Opportunity for career advancement and professional development within the organization.
• Exposure to product management and sales leadership teams.
• Comprehensive benefits package as part of a leading global fintech company.
• Collaborative environment focused on proactive risk management and client success.