Customer Service Specialist (Solar)

TL;DR

Customer Service Specialist (Solar): Coordinating service, installation, and warranty activities for solar products with an accent on scheduling and field team coordination. Focus on optimizing crew utilization, ensuring jobsite readiness, and managing customer expectations.

Location: Onsite in Pine Grove, Pennsylvania, USA

Salary: $44,000 – $66,000 USD

Company

Industry-leading home, security, and digital products company focusing on transforming residential and commercial spaces into havens through innovation and sustainability.

What you will do

• Coordinate solar service activities, intake, and project close-outs according to established guidelines and metrics.
• Build and maintain detailed installation and service calendars to optimize field team utilization and meet customer commitments.
• Act as the primary liaison between customers and technicians to confirm scope, timing, and site access requirements.
• Verify jobsite readiness, including permits and customer availability, before dispatching crews to ensure efficient execution.
• Manage material deliveries and equipment allocation to prevent gaps or risks in project timelines.
• Proactively adjust schedules in response to weather, material delays, or site conditions and communicate changes to all parties.

Requirements

• Minimum 5 years of experience in customer service or a similar field.
• Proficiency in Microsoft Office Suite.
• Strong professional communication skills, especially when handling stressful situations externally.
• Positive attitude and a proactive approach to solving issues.
• Must be based in or able to work onsite at the Pine Grove, Pennsylvania location.

Nice to have

• Experience within the construction, window, or door industry.
• Technical experience with parts and gaskets.
• Ability to work with blueprints or AutoCAD.

Culture & Benefits

• Comprehensive health and wellness plans.
• Market-leading 401(k) program with company contribution.
• Flexible time off benefits and product discounts.
• Inclusive culture with various Employee Resource Groups (ERGs) to foster belonging.
• Adoption benefits and a supportive environment for professional growth.